Privacy Policy

Last updated: 21 July 2026

GalacticNode (“we”, “us”) is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and your rights over it. We act as a data controller for the information described below.

1. Information we collect

  • Account & billing data: name, email, address, phone number and payment details you provide when ordering.
  • Support data: the contents of tickets, emails and messages you send us.
  • Technical data: IP address, browser type and log data collected automatically when you use our services.
  • Enquiry data: details you submit when contacting us.

2. How we use your data

  • To provide, maintain and support your hosting services.
  • To process payments and send billing notices.
  • To respond to your enquiries and support requests.
  • To protect the security and integrity of our network.
  • To comply with our legal obligations.

3. Legal basis

We process your data to perform our contract with you, to comply with legal obligations, and where we have a legitimate interest in operating and securing our services. Where required, we rely on your consent, which you may withdraw at any time.

4. Sharing your data

We do not sell your personal data. We share it only with service providers who help us operate (such as payment processors and datacentre partners), and where required by law. These providers are bound to protect your data.

5. Data retention

We keep your data for as long as you have an account with us and for as long afterwards as necessary to comply with our legal and accounting obligations.

6. Cookies

Our website uses essential cookies to keep it working and, where applicable, analytics cookies to understand how it is used. You can control cookies through your browser settings.

7. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data, and to data portability. To exercise any of these rights, contact us through your client area.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls and monitoring. No system is completely secure, but we work hard to keep your information safe.

9. Contact

For any privacy questions or requests, contact us through your client area.

This document is a general template provided for the website and should be reviewed by a qualified legal professional to ensure it meets your obligations (e.g. UK GDPR).